This policy explains how we process the personal data of people who visit www.fitconsulting.cl or contact us, in accordance with Chilean Law No. 19,628 on the Protection of Personal Data, as amended by Law No. 21,719. In case of discrepancy, the Spanish version prevails.
1. Data controller
- Controller: FIT Servicios de Consultoría Limitada, Chilean tax ID (RUT) 76.233.465-8 (“FIT Consulting”).
- Legal representative: Alvaro Henríquez.
- Postal address: Los Dominicos 8630, Of. 605, Las Condes, Santiago, Chile.
- Contact for inquiries and exercising your rights: contacto@fitconsulting.cl
The FIT Consulting offices in the United States and Brazil are separate legal entities. Data collected through this website is received and managed by FIT Servicios de Consultoría Limitada, in Chile.
2. Who this policy applies to
People who visit this website and those who contact us through the form, email, telephone or WhatsApp, as well as contact persons at client companies, prospective clients and suppliers.
3. What data we process, where it comes from and why
Contact form
- Data: First name, last name, telephone, email and message content
- Source: The person concerned
- Purpose: Answering the inquiry and managing the business relationship requested
- Legal basis: Consent and pre-contractual measures taken at the data subject’s request
WhatsApp, email and telephone
- Data: Telephone number or email, name and content of the communication
- Source: The person concerned, when initiating contact
- Purpose: Answering the inquiry
- Legal basis: Consent and pre-contractual measures taken at the data subject’s request
Business-to-business prospecting
- Data: Name, job title, company and professional contact details
- Source: Publicly accessible sources, such as LinkedIn and corporate websites
- Purpose: Offering our consulting services to companies
- Legal basis: FIT Consulting’s legitimate interest in making its services known to companies, with the right to object at any time
Usage statistics (Google Analytics)
- Data: Cookie identifiers, IP address, device and browser data, pages visited and approximate location
- Source: Collected automatically while browsing
- Purpose: Understanding how the website is used and improving it
- Legal basis: Consent, given in the cookie notice and revocable at any time (see section 4)
Language cookie
- Data: Preferred language; does not identify the person
- Source: Collected automatically
- Purpose: Remembering the chosen language
- Legal basis: Legitimate interest in the proper functioning of the website
Server logs
- Data: IP address, date and time, page requested and browser
- Source: Collected automatically
- Purpose: Security and operation of the website
- Legal basis: Legitimate interest in the security of the website
We do not request sensitive data through this website and ask that you do not include it in your messages.
4. Cookies and similar technologies
- Language cookie (
pll_language): remembers the chosen language for one year. - Google Analytics cookies (
_gaand similar): generate website usage statistics and are kept for up to two years. They are only activated if you accept them in the cookie notice. You can change your decision at any time.
This website does not use advertising cookies or pixels.
5. Recipients of the data
We do not sell personal data. The following service providers have access to it:
- The website hosting provider, whose servers are located in the United States. Messages sent through the form are also stored on the website.
- Microsoft, as the provider of our corporate email.
- Google, for the Google Analytics service.
- WhatsApp (Meta), when you choose to contact us through that channel.
We may also disclose data to authorities when required by law.
6. International transfers
The providers listed above process data outside Chile, mainly in the United States. These destinations may not have been declared by the Chilean Personal Data Protection Agency as offering an adequate level of protection; in that case, the transfers rely on each provider’s contractual data protection terms.
7. Retention periods
- Inquiries received by form, email or WhatsApp: up to 24 months from the last contact. If a contractual relationship begins, for its duration and for the applicable legal periods.
- Business prospecting data: up to 24 months from the last contact, or until the person objects.
- Google Analytics data: up to 14 months.
- Server logs: for the rotation period defined by the hosting provider.
8. Security
We apply technical and organizational measures to protect data, including: encrypted connection (HTTPS), credential-restricted access limited to the people who need it, protection against automated form submissions and regular updates of the website software.
9. Your rights
You may request at any time, free of charge:
- Access to your data and to information about its processing.
- Rectification of inaccurate, outdated or incomplete data.
- Erasure of your data in the cases established by law.
- Objection to a specific processing activity.
- Portability of your data.
- Temporary blocking of the processing while your request is being resolved.
- Withdrawal of your consent at any time, without affecting the lawfulness of processing carried out before its withdrawal.
To exercise them, write to contacto@fitconsulting.cl stating your name, a means of replying to you, the right you are exercising and the data or processing it refers to. We may ask you for information to verify your identity. We will respond within 30 calendar days of receiving the request, a period the law allows to be extended once by a further 30 calendar days.
10. Complaint to the Agency
If we reject your request or do not respond in time, you may file a complaint with the Chilean Personal Data Protection Agency (Agencia de Protección de Datos Personales) within the following 30 business days.
11. Automated decisions
We do not make automated decisions or carry out profiling that produces legal or significant effects on individuals.
12. Changes to this policy
We will publish any changes on this page, indicating their version and date.